Balance of the payment should be received 07 days from the date of confirmation. If the reservation is made less than 07 days prior to departure, a full payment must be made at the time of booking (via credit cards)

Payment by major credit cards (VISA —MasterCard) accepted and subject to 3% surcharge, and for your financial security and to be charged ONLY once a copy of the charged credit card both sides along with a passport copy of the card holder required by our bank and to be sent by fax or at least to be handled to our company representative in Egypt

Cancellation should be received in writing document by fax or email. If a tour participant cancel his/her reservation the following fees will be applies; If the cancellation is actually received in writing to Memphis tours Egypt S.A.E within 07 days of the confirmation dated is subject to 6% of the total amount received as a transaction fees of the bank

The responsibility of the tour operator, Memphis Tours Egypt S.A.E is limited. Memphis Tours Egypt S.A.E, its affiliates, and agents act only as intermediaries and agents for suppliers in all functions pertaining to hotel reservations, services, sightseeing tours, travel and transportation of whatever nature, which is not directly, supplied Memphis tours Egypt S.A.E All reservations, rates, schedules, accommodations and services are subject to change. All certificates and other travel documents for travel services issued by Memphis tours Egypt S.A.E are subject to the terms and conditions specified by the supplier, and to the laws of the countries in which the services are supplied. By acceptance of participation in a tour, the tour participant agrees that neither Memphis Tours Egypt S.A.E nor its officers, employees or representatives shall become liable for loss, damage, accident, personal injury, death, or inconvenience caused by or resulting from the malfunction of transportation equipment, hazards of sea, air or land, disease, local laws, strikes, any occurrence beyond the control of the tour operator, cancellation due to war, terrorist or criminal activities, imminent threat of hostilities or civil strife, acts of war or insurrection, fire, quarantines, Acts of God, delays, irregularity, theft, itinerary or schedule changes or cancellations, or for acts or omissions or default of any company or person engaged in conveying the passengers or carrying out the arrangements of these tours, or for personal dissatisfaction with itinerary or accommodations provided, or for any consequential or incidental damages, whatsoever. The tour operator cannot accept the responsibility for loss or additional expense due to delay, or changes in schedules, or other causes. No responsibility is accepted for loss of, or damage to, baggage or any of the passenger's belongings. Baggage insurance is recommended. If the services included in the tour cannot be supplied or there are changes in an itinerary, the tour operator will arrange for the provision of comparable services. Any resulting additional expense will be payable by tour participants and any resulting saving will be refunded by the tour operator to tour participants, with due provision for the tour operator's profit. Memphis Tours Egypt S.A.E reserves the right to decline, to accept, to expel or to retain any person as a member or participant of any tour as circumstances may demand it. Memphis Tours Egypt S.A.E shall not be responsible for any purchases made by tour members during or outside of the tour, The issuance or acceptance of booking, invoice, receipt, or voucher, or the payment of a deposit or tour charges, shall be deemed to be consent to the above conditions, as well as to notices and disclaimers provided on our invoices, itineraries, ticket, vouchers, tour schedules, price lists, and announcements to tour members.

If you have a complaint whilst in Egypt you must tell the relevant person at the company (Memphis Tours Egypt S.A.E) immediately, as most problems can be solved on the spot, if not you must call the chairman of the company, but if after you return home you are still not satisfied you must write to the Egyptian travel agent association It is unlikely that you will have a complaint that cannot be settled amicably between us , however, if this is not the case any dispute arising out of, or in connection with this contract, may (if you wish) be referred to the Egyptian tourism ministry in Cairo